§ 1
GENERAL PROVISIONS

1. The www.wooden-castle.com shop operates on the principles set out in these Regulations.
2. The Regulations define the conditions for the conclusion and termination of Sales Agreements and the procedure for making complaints, as well as the types and scope of services provided electronically by the www.wooden-castle.com shop, the rules for the provision of these services, the conditions for the conclusion and termination of agreements on the provision of services electronically.
3. Each Customer is obliged to comply with the provisions of these Regulations as soon as he or she starts using the electronic services of the www.wooden-castle.com shop.
4. In matters not covered by these Regulations, the provisions of:

• the Act on Electronic Service Provision of 18 July 2002,
• the Act on Consumer Rights of 30 May 2014,
• Act on out-of-court resolution of consumer disputes of 23 September 2016,
• Civil Code Act of 23 April 1964 and other relevant provisions of Polish law.

§ 2
DEFINITIONS CONTAINED IN THE REGULATIONS

ORDER FORM – a form available on the website www.wooden-castle.com enabling the placement of an Order.

CUSTOMER – a Customer who intends to conclude or has concluded a Sales Agreement with the Seller.

CONSUMER – a natural person who makes a legal transaction with an entrepreneur which is not directly related to his/her economic or professional activity.

ENTERPRISER – a natural person, a legal person and an organizational unit which is not a legal person but to which the law grants legal capacity, conducting in its own name economic or professional activity.

PRODUCT – a movable item available in the Store which is the subject of a Sales Agreement between the Customer and the Seller.

RULES – these rules of the Store.

SHOP – the online shop of the SERVICE provider operating at www.wooden-castle.com.

SELLER, SERVICE PROVIDER – Wooden-Castle Sp. Z o.o.

CONTRACT OF SALE – the Contract of Sale of a Product concluded between the Customer and the Seller through the agency of the Shop.

ORDER – Customer’s declaration of intent constituting an offer to conclude a Product Sales Agreement with the Seller.

PRICE – the value expressed in monetary units which the Customer is obliged to pay to the Seller for the Product.

§ 3
INFORMATION ABOUT PRODUCTS AND THEIR ORDERING

The www.wooden-castle.com shop sells Products via the Internet.

Products offered in the Shop are new, in accordance with the agreement and have been legally introduced to the market.

The information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Customer makes an offer to purchase a specific Product under the conditions specified in its description.

The price of the Product is shown on the website of the Store. The price does not include delivery costs.

Orders may be placed via the website (by configurator) – 24 hours a day, all year round.

The condition of placing an Order in the Store by the Customer is reading the Terms and Conditions and accepting their provisions at the time of placing the Order.

§ 4
CONCLUSION OF A SALES CONTRACT

In order to conclude a Sales Agreement, it is necessary for the Customer to previously place an Order using the method made available by the Seller, in accordance with § 3.5 and § 3.6 of the Terms and Conditions.

After placing an Order, the Seller shall immediately confirm its receipt.

Confirmation of receipt of the Order binds the Customer to his Order and takes place by sending an e-mail message.

Confirmation of receipt of the Order contains: confirmation of all essential elements of the Order, withdrawal form, these Terms and Conditions including instructions on the right of withdrawal.

Upon receipt by the Customer of the e-mail message referred to above, a Sales Contract is concluded between the Customer and the Seller.

Each Sales Agreement will be confirmed with a proof of purchase which will be attached to the Product.

§ 5
METHODS OF PAYMENT

The Seller provides the following payment methods:

• payment by traditional transfer to the Seller’s bank account,
• payment through an electronic payment system.

In case of payment by traditional transfer, the payment should be made to the bank account no:

PLN: ING Bank Śląski S.A. PL 70 1050 1070 1000 0090 8254 2151

EURO: ING Bank Śląski S.A. PL 96 1050 1070 1000 0090 8254 6921

BIS SWIFT code: INGBPLPW

Please write “Order No. …” in the title of the transfer.

In the case of payment through the electronic payment system, the Customer shall make payment before the Order is processed. The electronic payment system makes it possible to pay by credit card or fast transfer from selected Polish banks.

The product will be dispatched only after it has been paid for.

§ 6
COST, TIME AND METHODS OF DELIVERY OF THE PRODUCT

The Product delivery costs to be covered by the Customer are determined during the process of placing the Order.

The Product delivery term consists of the Product production time and the time of delivery of the Product by the carrier:

• the time for completion of the Products is 10–16 weeks,
• the delivery of the Products which are movable items by the carrier depends on the country of destination.

§ 7
PRODUCT COMPLAINTS

Complaint for non-conformity of the Product with the agreement.

The basis and scope of the Seller’s liability towards the Customer who is a Consumer for non-compliance of the Product with the contract are set out in the Consumer Rights Act of 30 May 2014.

The basis and scope of the Vendor’s liability towards the Customer who is an Entrepreneur on account of warranty are set out in the Civil Code Act of 23 April 1964.

The Seller is responsible towards the Customer who is a Consumer for the lack of conformity of the Product with the agreement existing at the moment of delivery of the Product and revealed within 2 years from that moment, unless the term of usefulness of the Product specified by the Seller or persons acting on behalf of the Seller is longer.

Notification of the Product’s non-conformity with the agreement and filing an appropriate request can be made via e-mail to: contact@wooden-castle.com or in writing to the address:

Wooden Castle Jakub Pyrek
Kolbe 28 street
43-331 Dankowice
tel. 517-256-818
Poland

The Seller shall respond to the Client’s request immediately, no later than within 14 days. In the case of a Consumer – failure to consider the complaint within 14 days is tantamount to accepting it.

§ 8
RIGHT OF WITHDRAWAL

Subject to exclusions, a Consumer may withdraw from the contract without giving reasons within 14 days. Detailed provisions regarding deadlines, addresses, costs of return, and exceptions (e.g. custom-made goods) apply as per Consumer Rights Act.

§ 9
TYPE AND SCOPE OF ELECTRONIC SERVICES

The Service Provider makes it possible to use an Electronic Service via the Shop, which is the conclusion of Sales Contracts for a Product.

Provision of Electronic Services to Customers in the Shop takes place under the conditions specified in the Terms and Conditions.

The Service Provider has the right to place advertising content on the Shop’s website. Such content constitutes an integral part of the Shop and the materials presented therein.

§ 10
TERMS AND CONDITIONS FOR THE PROVISION AND CONCLUSION OF AGREEMENTS FOR THE PROVISION OF ELECTRONIC SERVICES

Provision of Electronic Services specified in § 9.1 of the Regulations by the Service Provider is free of charge.

The agreement for the provision of Electronic Services consisting of placing an Order in the Store is concluded for a definite period of time and shall terminate at the moment of placing the Order or at the end of its placement by the Customer.

Technical requirements: Internet access, e-mail, web browser with Cookies and JavaScript enabled.

The Customer must use the Shop in accordance with the law, good manners, and truthfully enter data. Unlawful content is prohibited.

§ 11
FINAL PROVISIONS

Contracts concluded through the Shop are governed by Polish law.

If any part of these Terms and Conditions is inconsistent with applicable law, the relevant provisions of Polish law shall apply instead.

Disputes shall first be resolved amicably. Consumers may also use mediation, arbitration courts, or the ODR platform: http://ec.europa.eu/consumers/odr/.

§ 12
SPECIAL PROVISIONS REGARDING GAMING TABLES

1. The tables are made of solid wood, which is a natural material. Differences in shades, grain patterns, as well as the natural behavior of wood (e.g. shrinking or expanding due to temperature and humidity changes) may occur. Such characteristics are a natural feature of wood and do not constitute a defect of the product.
2. The tables are manufactured to the individual order of the Customer, according to the selected specifications (including size, color, configuration of accessories).
3. Due to the individual nature of the order, and in accordance with the Consumer Rights Act, tables are not subject to the right of withdrawal from the contract.